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If the answer to your question is not here, then please email us and we will respond directly. Do envelopes come with my cards? Yes. Are the envelopes post office preferred size? Yes. What is the actual card, envelope and bookmark size? Card size: 12cm by 17.5cm Envelope size: 13cm by 18cm Bookmark size: 5cm by 15cm What sizes are available for "Art on Canvas"? We are flexible, however the more popular sizes are A4, A3, A2. Please contact us for a quote if you have a particular request at
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How long will it take to receive my order? Once your order has been received and payment cleared, it will be shipped out within 48 hours (not including weekends or public holidays). What form of payment do you accept? Payments are processed by PayPal. You have the flexibility to make payments by any major credit card or debit card (Visa, Mastercard, AmericanExpresss, and DiscoverCard), bank account or with PayPal funds. We also accept personal cheque, money order or direct debit. Payments made by personal cheque or money order will need to be cleared before the order is processed. Please contact us if you require further clarification. Are my online payments secure? Since PayPal is used to process payments for thousands of businesses worldwide, PayPal has the utmost responsibility to make sure your payments are absolutely secure. Please visit their Web site to read more about security for buyers of PayPal merchants. Do you accept international orders? Yes. Are your cards Australian Made? Yes. Do you have a refund policy? Refunds will be accepted. No refund on postage costs. All stock to be returned in original packaging and as new condition. How do I know my order was received? When your order is received via email or regular mail, we will send you a confirmation email letting you know that your order was received, the cost of your cards and an estimated completion date.
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